Welcome to our FAQ page.

We are a catalogue-only website operating in Sri Lanka, showcasing products from the seller. We do not process payments, handle orders, or manage deliveries directly – we connect you with seller for seamless browsing and purchasing. This catalogue-only website offers a pre-purchase look at the products showcased.

Our platform follows pre-purchase, guidelines for fair practices, transparency, and consumer protection, even though all transactions are completed by you directly with the seller and not on this site.

General Questions

We display product catalogues from verified seller. You browse, view details, and contact seller directly via provided links/emails/phone. We do not take orders or payments – transactions happen solely between you and the seller and not with us.

Yes. We comply with:

Consumer Affairs Authority e-commerce regulations (Gazette 2332/15) for transparent marketing and data privacy.

Electronic Transactions Act No. 19 of 2006 for digital contracts.

Customs B2C import/export rules (no prohibited/restricted goods).

Data protection under CAA privacy statements.

This website is operated by Page Industries Limited. 

Contact: info@Jockey.lk; customercare@jockey.lk

We are not a marketplace – this is purely a product showcase platform only.

Shopping and Products

Browse catalogues.

Click "Contact Seller" for details/ordering.

The seller confirms availability, price, and delivery.

Complete purchase directly with the seller (payment/delivery terms are seller-specific).

Payments are handled by sellers only. Please check with the Seller. We do not process/store payment info.

No, we do not provide any guarantee – sellers provide guarantee/warranties. We require sellers to display accurate descriptions, images, and "fair value for money" info per CAA rules.

Sellers manage delivery. We do not handle delivery of  products. Please ensure you understand Seller's delivery terms (e.g., timelines, costs, courier service etc.) before purchase.

Cancellation/returns/refunds are as per Seller policy  and CAA "cooling-off" rights. Contact seller directly; we have no role in cancellation/ returns/refunds.

No illegal/restricted goods (e.g., weapons, narcotics etc as per applicable law) are displayed here.

Pricing and Payments

Prices are displayed by the Seller. Please check with the Seller to confirm levy of VAT and other charges if any. We do not handle Pricing and payment.

Sellers charge applicable VAT/GST. Please check with the Seller.

Seller-specific and at Seller’s discretion.

Company Name: Royal Lanka Agencies (Private) Limited

Website finebrandz.lk

Email finebrandz@rla.lk

Phone: +94 70 606 6688; +94 70 707 5500

Account and Security

No – To access this website, you do not need an account. You are free to browse
anonymously.

Yes. We send privacy statements before collecting data (name, email, preferences). Compliant with CAA: no sharing without consent, secure storage. You can request deletion.

Minimal: browsing history (anonymised), contact info if you inquire. No payment data.

Orders and Transactions

All orders and transactions happen at Seller Website as per their terms and conditions. We have no control over the Seller’s terms of sale and service. Before any purchase, please ensure that you understand the terms and conditions of the Seller and clarify all your doubts and queries with the Seller directly. We are neither responsible nor liable for any of the terms of the Seller.

All disputes are handled by the Seller and not by us. It is between you and the Seller directly.

Technical Support

In cases if the website does not load, kindly check your internet / WiFi settings. In case if the issue still persists, kindly contact info@jockey.lk; customercare@jockey.lk

Available Mon-Fri, 9 AM-4 PM SLT.

We are currently available on web.

Email: info@Jockey.lk; customercare@jockey.lk

Last Updated: …. ______, 2026

This FAQ complies with current Sri Lankan e-commerce regulations. Changes may occur – check back for updates.